Free Shipping on Tents:Please be aware that while tents qualify for free shipping, the addition of any accessories to your order or stretch tents may result in extra shipping charges. This policy ensures that we can maintain a balance between offering competitive shipping options while continuing to deliver high-quality products and services.Import Duty & Tax

On our site, what you see is what you pay. We've included all the taxes and fees in our prices, so there are no extra charges when your order arrives. This is for our customers in Europe, America, Canada, and Australia—no surprises, just easy shopping.

If you're not in these places, no problem! Just give us a shout before you buy, and we'll work out a special shipping price for you, making sure you know all the costs upfront. Easy shopping, everywhere.

Customs, Certification & Fumigation Delays 

While we strive to deliver all orders promptly and on schedule, please be aware that some products — particularly imported tents — may be subject to unexpected delays at customs due to documentation checks, certification requirements, or fumigation procedures mandated by authorities.

Bell Tent Sussex will not be held liable for any such delays outside of our control, including (but not limited to):

• Customs inspections or holds
• Missing or delayed certification approval
• Fumigation requirements
• Port or border authority decisions

We are fully committed to resolving any such issues as quickly as possible and will maintain communication with all relevant parties to expedite the release and delivery of your goods. However, by placing an order, you acknowledge that these types of delays may occur and do not constitute grounds for cancellation or compensation.

Delivery TimesPlease be informed that all deliveries to the USA and Europe are estimated to arrive within 2-3 business days, with some exceptions potentially taking up to 5 business days. Deliveries to the rest of the world are estimated to arrive within 7-14 business days. Delivery times may vary and the estimated arrival times are just that - estimates. The seller cannot guarantee a specific delivery date.For comprehensive details on our shipping rates, please refer to our shipping policy.

Returns & Refunds Policy

we understand that there may be instances where you may wish to return a purchase. Our goal is to ensure that you are completely satisfied with every delivery, and if for any reason you are not, we are here to help.

To initiate a return, please contact us within 14 days of receiving your delivery. When returning an item, it must be in its original packaging and in a resalable condition, with the exception of faulty products. We cannot accept returns for items that have been used, are wet or moldy, or do not meet our standards for resale.

Once we receive your returned item and it has been processed by our returns department, a refund will only be issued if the product meets the requirements. Please note that we can only refund the cost of the product and cannot cover the cost of delivery.

Missed Delivery

If for any reason you are not available to receive the delivery, we will make a second attempt the next working day. If a second delivery attempt is unsuccessful, the package will be returned to us and a refund will be issued, minus the cost of delivery.

Cancelled Pre-Orders

For cancelled pre-orders, a restocking fee of 20% of the total order will be applied to all refunds. For more information on pre-order cancellations, please visit our Terms and Conditions page.

Returning

It is the responsibility of the customer to ensure that returned products arrive back to us in good condition. For your protection, we strongly recommend purchasing insurance for the item in case it becomes lost or damaged during transit. If you need assistance in arranging for the return of the item, please do not hesitate to contact us and we will assist in any way we can. For the returns address, please reach out to Bell Tent Sussex.

Air Beds

We recommend that all air beds be tested by the customer upon delivery to ensure proper functioning and to address any manufacturing defects, including faulty valves and stitching that may cause the mattress to leak. However, we only offer a 14-day returns policy for mattresses, and we cannot cover damages caused by wear and tear, misuse, or damage not caused by the manufacturing process.

Manufacturer's Guarantee

All of our tents are covered by a 12-month manufacturer's guarantee against defects in manufacturing, such as stitching that causes the tent to leak. However, this warranty does not cover damage caused by wear and tear, misuse, or damage not caused by the manufacturing process, including damage from high winds. All trade purchases and tents used full time are not covered with 12-month manufacturer's guarantee.

Please note that the information provided above is a summary of our return and warranty policy found here, and additional terms and conditions may apply. If you have any questions or concerns, please do not hesitate to contact us.