Shipping Policy

Shipping Policy

We offer FREE Shipping on all our tents and orders over £500 to most parts of the UK. All large items under £500 will be charged at £19.95 or £5.99 for smaller items. Parcel Force, DHL or UPS will aim to deliver large items the next working day, these times may vary.   

All goods ordered before 12pm will be dispatched the same day. Our regular deliveries are made Mon- Fri at 3pm excluding bank holidays. We are not responsible for any delays incurred by our couriers. 

Tracking number for your consignment will be emailed to you. You will receive a text or email to let you know when your delivery is ready to be dispatched, and when it will be delivered.  

If for any reason you have not received your order with in 48 hours please get in touch.

Items sold by separate suppliers will be shipped by separate couriers, so please don’t be alarmed if it doesn’t all arrive at the same time.

Standard Delivery:We strive to ensure all orders are delivered within the estimated timeframes. However, please note that standard deliveries are managed by third-party couriers, and once dispatched, we cannot control or guarantee the exact delivery time or address details. In the rare event that a courier delivers to a neighbor or alternate address, this is beyond our control and no compensation or refunds on shipipng costs will be issued in such cases.

Next-Day Delivery:Customers opting for next-day delivery will receive a refund of the shipping cost if the courier fails to meet the guaranteed delivery time. This option ensures prioritised handling and tracking. However, this compensation is only applicable when the next-day delivery service has been selected as an add-on and paid for during checkout.

Delivery Errors:While we understand that delivery mistakes can happen, such as the parcel being left with a neighbor, these occurrences are not eligible for refunds or compensation under our standard delivery terms. 

Worldwide Shipping 

For all large orders outside of the UK please get in contact for updated shipping prices. 

Please be informed that all deliveries to the USA and Europe are estimated to arrive within 2-3 business days, with some exceptions potentially taking up to 5 business days. Deliveries to the rest of the world are estimated to arrive within 7-14 business days. Delivery times may vary and the estimated arrival times are just that - estimates. The seller cannot guarantee a specific delivery date." It is also the responsibility of the customer to fully understand and take into account any associated fees prior to making a purchase. For international orders returned after 14 days due to unpaid customs or duties, the customer will be responsible for covering the redelivery costs.

Import Duty & Tax


On our site, what you see is what you pay. We've included all the taxes and fees in our prices, so there are no extra charges when your order arrives. This is for our customers in Europe, America, Canada, New Zealand and Australia—no surprises, just easy shopping.

If you're not in these places, no problem! Just give us a shout before you buy, and we'll work out a special shipping price for you, making sure you know all the costs upfront. Easy shopping, everywhere.

Our shipping policy for orders from outside the UK encompasses a variety of important considerations, such as emergency situations, duty taxes, administrative fees, and customs and government charges. In order to provide complimentary shipping on tents, it's essential for us to ensure these costs are covered. This enables us to offer a comprehensive door-to-door service, seamlessly delivering your order from our doorstep to yours.

It is the responsibility of the customer to fully understand and take into account any associated fees prior to making a purchase. The seller assumes no liability for items held in customs, disposed of in customs due to no payment, lost, or damaged during transit, and no compensation or refunds will be provided.

 

Stretch Tent Shipping Terms & Conditions

  1. Shipping Costs

    • All stretch tent orders placed on our website will incur a shipping cost, which will be calculated at the time of delivery based on the size, weight, and destination of the order.
    • Customers will be informed of the final shipping cost before the order is dispatched.

  2. Collection Option

    • Customers have the option to collect their order from our warehouse.
    • Collection must be pre-arranged with our team, and customers will be notified when their order is ready for pickup.

  3. Delivery Timeframes

    • Estimated delivery times will be provided upon order confirmation.
    • We aim to dispatch all orders as quickly as possible, but delivery times may vary depending on stock availability and location so please get in contact.

  4. Responsibility for Goods

    • Once collected or delivered, the customer assumes full responsibility for the goods.
    • Any damage occurring during transit should be reported immediately upon receipt.

  5. Failed Deliveries & Additional Charges

    • If the recipient is unavailable at the time of delivery, re-delivery fees may apply.
    • Any changes to delivery details after dispatch may result in additional charges.

For further information or special delivery requests, please contact our team before placing your order.

How Do We Collect The Plastic?

We have all grown up to love and respect where we live. The beach is a huge part of our lives which is why we need to protect it as much as we can.

Over the years Bell Tent Sussex have been collecting 1kg of plastic waste for every Bell Tent we sell, all from the Sussex coast. This will then be used to create energy from our local clean, waste to energy centre preventing it from going to landfill. The energy created will be in the form of electricity and hot water. The electricity will be sent the national grid whilst the hot water will be used for network heating. 

Bell Tent Sussex have a few ideas how we can gain interest to actively go out and help keep our beaches clean and safe, whilst having the backing our clean tech company to deal with all the plastic waste in a clean environmentally safe way. 

Our Impact Live

What We Do Now

We joined Greenspark to ensure that Bell Tent Sussex has a positive impact on our planet and its people. Check out our impact so far. For every sale we will collect 10 plastic bottles from the beaches.

Our Impact Live