Returns Policy
Returns & Refunds Policy
we understand that there may be instances where you may wish to return a purchase. Our goal is to ensure that you are completely satisfied with every delivery, and if for any reason you are not, we are here to help.
To initiate a return, please contact us within 14 days of receiving your delivery. When returning an item, it must be in its original packaging and in a resalable condition, with the exception of faulty products. We cannot accept returns for items that have been used, are wet or moldy, or do not meet our standards for resale.
Once we receive your returned item and it has been processed by our returns department, a refund will only be issued if the product meets the requirements. Please note that we can only refund the cost of the product and cannot cover the cost of delivery.
Missed Delivery
If for any reason you are not available to receive the delivery, we will make a second attempt the next working day. If a second delivery attempt is unsuccessful, the package will be returned to us and a refund will be issued, minus the cost of delivery.
Cancelled Pre-Orders
For cancelled pre-orders, a restocking fee of 20% of the total order will be applied to all refunds. For more information on pre-order cancellations, please visit our Terms and Conditions page.
Returning
It is the responsibility of the customer to ensure that returned products arrive back to us in good condition. For your protection, we strongly recommend purchasing insurance for the item in case it becomes lost or damaged during transit. If you need assistance in arranging for the return of the item, please do not hesitate to contact us and we will assist in any way we can. For the returns address, please reach out to Bell Tent Sussex.
Air Beds
We recommend that all air beds be tested by the customer upon delivery to ensure proper functioning and to address any manufacturing defects, including faulty valves and stitching that may cause the mattress to leak. However, we only offer a 14-day returns policy for mattresses, and we cannot cover damages caused by wear and tear, misuse, or damage not caused by the manufacturing process.
Manufacturer's Guarantee
All of our tents are covered by a 12-month manufacturer's guarantee against defects in manufacturing, such as stitching that causes the tent to leak. However, this warranty does not cover damage caused by wear and tear, misuse, or damage not caused by the manufacturing process, including damage from high winds. All trade purchases and tents used full time are not covered with 12-month manufacturer's guarantee.
Please note that the information provided above is a summary of our return and warranty policy found here, and additional terms and conditions may apply. If you have any questions or concerns, please do not hesitate to contact us.
How Do We Collect The Plastic?
We have all grown up to love and respect where we live. The beach is a huge part of our lives which is why we need to protect it as much as we can.
Over the years Bell Tent Sussex have been collecting 1kg of plastic waste for every Bell Tent we sell, all from the Sussex coast. This will then be used to create energy from our local clean, waste to energy centre preventing it from going to landfill. The energy created will be in the form of electricity and hot water. The electricity will be sent the national grid whilst the hot water will be used for network heating.
Bell Tent Sussex have a few ideas how we can gain interest to actively go out and help keep our beaches clean and safe, whilst having the backing our clean tech company to deal with all the plastic waste in a clean environmentally safe way.
What We Do Now
We joined Greenspark to ensure that Bell Tent Sussex has a positive impact on our planet and its people. Check out our impact so far. For every sale we will collect 10 plastic bottles from the beaches.
Explore Bell Tent Sussex in Action
Our Video Gallery brings the glamping experience to life. Watch real-life setups,
tutorials, and lifestyle footage to see how our tents transform outdoor spaces into luxury retreats. Whether you’re planning a family getaway, a wedding, or a festival,our videos demonstrate practical setup tips, styling ideas, and the comfort and quality of our bell tents.
What You’ll Find in Our Videos:
● Family Glamping Setups: See how our tents can host families in comfort
and style.
● Tent Setup Tutorials: Step-by-step guides for pitching and caring for your
bell tent.
● Glamping Lifestyle Inspiration: Creative decoration ideas, accessories, and tent interiors.
● Stove & Heating Tips: Learn how to safely heat your tent for a cosy
all-season experience.
● Adventure & Travel: See our tents in action at beaches, festivals, and scenic
locations.
Our videos are designed to help you visualise your glamping adventure and make informed choices when selecting your bell tent or accessories
FAQs
What types of videos are featured?
We feature tutorials, setup guides, lifestyle inspiration, and demonstrations of our
tents in real outdoor settings.
Can I learn how to set up my bell tent from the videos?
Yes. Our setup videos provide step-by-step guidance for all tent sizes and styles.
Are there videos showing glamping styling ideas?
Absolutely. We showcase decoration, layout ideas, and accessory placement to
create luxury glamping experiences.
Can I see family and festival setups?
Yes. Our gallery includes videos of family-friendly camping setups and large-scale
festival tents.
Do you show seasonal or weatherproofing tips?
Yes. Some videos demonstrate stove usage, waterproofing, and ventilation for
year-round comfort.