Returns & Refunds Policy
we understand that there may be instances where you may wish to return a purchase. Our goal is to ensure that you are completely satisfied with every delivery, and if for any reason you are not, we are here to help.
To initiate a return, please contact us within 14 days of receiving your delivery. When returning an item, it must be in its original packaging and in a resalable condition, with the exception of faulty products. We cannot accept returns for items that have been used, are wet or moldy, or do not meet our standards for resale.
Once we receive your returned item and it has been processed by our returns department, a refund will only be issued if the product meets the requirements. Please note that we can only refund the cost of the product and cannot cover the cost of delivery.
If for any reason you are not available to receive the delivery, we will make a second attempt the next working day. If a second delivery attempt is unsuccessful, the package will be returned to us and a refund will be issued, minus the cost of delivery.
For cancelled pre-orders, a restocking fee of 20% of the total order will be applied to all refunds. For more information on pre-order cancellations, please visit our Terms and Conditions page.
It is the responsibility of the customer to ensure that returned products arrive back to us in good condition. For your protection, we strongly recommend purchasing insurance for the item in case it becomes lost or damaged during transit. If you need assistance in arranging for the return of the item, please do not hesitate to contact us and we will assist in any way we can. For the returns address, please reach out to Bell Tent Sussex.
We recommend that all air beds be tested by the customer upon delivery to ensure proper functioning and to address any manufacturing defects, including faulty valves and stitching that may cause the mattress to leak. However, we only offer a 14-day returns policy for mattresses, and we cannot cover damages caused by wear and tear, misuse, or damage not caused by the manufacturing process.
All of our tents are covered by a 12-month manufacturer's guarantee against defects in manufacturing, such as stitching that causes the tent to leak. However, this warranty does not cover damage caused by wear and tear, misuse, or damage not caused by the manufacturing process, including damage from high winds. All trade purchases and tents used full time are not covered with 12-month manufacturer's guarantee.
Please note that the information provided above is a summary of our return and warranty policy, and additional terms and conditions may apply. If you have any questions or concerns, please do not hesitate to contact us.