Terms and conditions of use

Terms and conditions of use

BELL TENT SUSSEX is a trading company of Clementine 2020 Limited [Regististerd no: 12800967] [VAT no: 410936123] T Registered Address: 84 Clementine Avenue Seaford BN25 2XG

Introduction

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Bell Tent Sussex, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by  Bell Tent Sussex  and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to  Bell Tent Sussex  and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

1. All Content included on the Website, unless uploaded by Users, is the property of Bell Tent Sussex,  our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission
2. You may, for your own personal, non-commercial use only, do the following: 
   1. retrieve, display and view the Content on a computer screen
3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Bell Tent Sussex. 

Prohibited use

4. You may not use the Website for any of the following purposes:
   1. in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;
   2. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
   3. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Registration

5. You must ensure that the details provided by you on registration or at any time are correct and complete.
6. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
7. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
8. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

Password and security

9. When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone.
10. If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account.

Links to other websites

11. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Bell Tent Sussex  or that of our affiliates.
12. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
13. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Privacy Policy and Cookies Policy

14. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: belltentsussex.co.uk/privacy-policyand www.belltentsussex.co.uk/cookies-policy.

Availability of the Website and disclaimers

15. Any online facilities, tools, services or information that Bell Tent Sussex  makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.  Bell Tent Sussex  is under no obligation to update information on the Website.
16. Whilst Bell Tent Sussex  uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
17. Bell Tent Sussex  accepts no liability for any disruption or non-availability of the Website.
18. Bell Tent Sussex  reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

19. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
20. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
21. To the maximum extent permitted by law, Bell Tent Sussex  accepts no liability for any of the following:
    1. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
    2. loss or corruption of any data, database or software;
    3. any special, indirect or consequential loss or damage.

General

29. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
30. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
31. These terms and conditions   together with the Privacy Policy and Cookies Policy  contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
32. The Contracts (Rights of Third Parties) Act 1999shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
33. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
34. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
35. This Agreement shall be governed by and interpreted according to the law of England and Walesand all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh

36. Pre-order 

    These Terms & Conditions (“Terms”) apply when you pre-order a product from Bell Tent Sussex, whether it is online in person or by telephone. By placing a Pre-order, you are agreeing to be bound by these Terms, so please read them carefully before you place a pre-order.

37.  

    Placing a pre-order

    Pre-released orders (“Pre-orders”) are orders for products (“Products”) that are not yet available due to not holding the stock at Bell Tent Sussex.

    To place a Pre-order we need certain information from you such as name, address and billing information. It is your responsibility to ensure this information is accurate and up to date, otherwise we will not be able to contact you.  

38.  

    Payments

    Pre-order payments do not guarantee availability of the Product but represent your offer (“Offer”) to buy the Product when it is generally released for sale.  We reserve the right not to accept your Offer and your Offer is only accepted once the Pre-ordered product is despatched.

    When you place a Pre-order you will need to pay the full upfront price of the Product including delivery if needed. You may cancel your Pre-order and get a refund of your Pre-order Payments at any time before the Product has been despatched, there is a 5% restocking fee on all cancelled Pre-orders.

39.  

    Delivery

    Where possible, orders will be shipped to you or be ready for collection as soon as is practicable, subject to availability. For some areas delivery will take longer.

    Product delivery dates to our warehouse are subject to change. As a result, we cannot be liable for any changes to delivery dates.

40.  

    Cancellation

    Either party may cancel a Pre-order at any time for any or no reason prior to our notice to you that the Product has been despatched (“Despatch Notice”). If cancellation occurs before the Despatch Notice, you will be entitled to a refund of your Pre-order payment, there is also a 20% restocking fee on all cancelled Pre-orders that will be deducted before the refund is issued.  

    The purchase of the Product is subject to additional terms and conditions, which will be notified to you before you complete your purchase, in your order confirmation. When you buy from our online shop, our online shop purchasing terms will also apply, see our terms and conditions.  

    We reserve the right to amend these Terms. Please check our website for updates.

    These Terms are governed according to English law.  Any disputes or proceedings shall be subject to the exclusive jurisdiction of the English Courts by English law.

41. Package Non-Delivery Investigation and Resolution Process

    Non-Delivery Investigation Process

    In the event that a package does not arrive as expected, we are committed to ensuring that our customers receive a timely and fair resolution. To facilitate this, we require an investigation period to thoroughly understand and address the situation. The process is as follows:

    1. Notification of Non-Delivery: Customers must notify us of a package's non-arrival within 1 busniess day after the expected delivery date. Prompt notification allows us to begin the investigation process as soon as possible, delays in this matter can result in longer investigations.

    2. Initiation of Investigation: Upon receiving notification of non-delivery, we will initiate an investigation to determine the package's whereabouts. This investigation will involve coordination with our shipping partners and may include tracking inquiries, communication with delivery personnel, and review of delivery protocols. 

    3. Investigation Time Frame: The investigation into the non-delivery of a package will take up to 8 (eight) business days from the date of notification. This period allows us to conduct a thorough investigation and gather all necessary information to assess the situation accurately.

    4. Customer Communication: Throughout the investigation process, we will maintain open and transparent communication with the customer. We will provide updates on the investigation's progress and any findings as they become available.

    Resolution Process

    Following the completion of the investigation, we will proceed to the resolution phase based on the investigation's findings. The possible resolutions may include, but are not limited to, the following:

    1. Reshipment of Package: If the investigation determines that the package was lost in transit, we will arrange for the reshipment of the package at no additional cost to the customer.

    2. Refund: In cases where reshipment is not possible due to out of sock, we may offer a full refund of the purchase price, including any shipping fees initially paid.

    3. Alternative Compensation: Depending on the circumstances and in agreement with the customer, alternative forms of compensation may be considered to ensure customer satisfaction.

     Tent Leakage Policy                                                                                   At Bell Tent Sussex, we take the quality and performance of our tents very seriously. On the rare occasion that a customer believes their tent is leaking, we have established the following process to assess and resolve the issue.

42. 1. Reporting a Potential Leak

    2. Initial Assessment: If you believe your tent is leaking, please contact us as soon as possible. To assist in identifying the issue, we kindly request that you provide photos or videos clearly showing the suspected leak. This helps us to better understand the situation before any further steps are taken.

    3. Testing Process: If, after reviewing the photos or videos, we determine that further inspection is necessary, you will need to send the tent back to us for testing under wet conditions. This process is essential for us to identify any manufacturing faults and to ensure that the issue is resolved effectively.  Please note that the testing process can take up to 3-4 weeks.

    Evaluation and Resolution

    3. Manufacturing Faults: If our tests reveal that the tent has a manufacturing fault, we will offer a replacement tent, subject to stock availability. Additionally, we will refund the cost of shipping the tent to us and arrange for next-day delivery of the replacement tent, if in stock.

    4. No Fault Found: If our testing does not reveal any leaks or faults, the customer will be responsible for the cost of returning the tent to them.

    Important Notes

    5. Shipping Costs: Please note that the customer is responsible for the cost of shipping the tent to us for testing. However, if a manufacturing fault is confirmed, these costs will be reimbursed.

    6. Protection of Both Parties: This process is necessary to protect both you as the customer and us as the supplier, ensuring that any issues with our tents are properly identified and resolved.

    7. No Visual Evidence: If you are unable to provide photos or videos of the suspected leak, the tent must be sent back to us for inspection at your own expense.

    By following this process, we aim to provide a fair and efficient resolution to any issues while maintaining the high quality standards that Bell Tent Sussex is known for.

     

43. Handling of Fraudulent Claims

    Fraudulent Claim Investigation

    In addition to our standard investigation process for packages that do not arrive as expected, we reserve the right to scrutinize claims that exhibit signs of potential fraudulent activity. Our commitment to integrity and fairness in all transactions necessitates a stringent approach towards preventing and addressing fraud. The process for handling suspected fraudulent claims is as follows:

    1. Identification of Suspected Fraud: During our investigation, if any evidence suggests that a claim may be fraudulent (including, but not limited to, inconsistency in reported details, multiple claims of non-delivery without substantiation, or any attempt to deceive for unwarranted gain), we will escalate the matter for further review.

    2. Fraud Investigation: An internal review will be conducted to assess the validity of the claim. This review may involve additional verification steps, communication with the customer for clarification, and coordination with external parties, such as shipping companies and payment processors.

    3. Police Involvement: Should our investigation provide reasonable grounds to believe that a claim is not only unfounded but also involves malicious intent or fraudulent activity, we will not hesitate to involve law enforcement authorities. This step ensures that any attempt to exploit our policies or engage in illegal activities is addressed appropriately and in accordance with the law.

    4. Resolution and Reporting: Depending on the outcome of our fraud investigation, we will take appropriate action, which may include refusal of the claim, banning of the involved parties from future transactions, and formal reporting of the incident to law enforcement and other relevant authorities.

    Policy on Fraudulent Activities

    We take fraudulent activities seriously and will actively pursue all available avenues to protect our business and our customers from fraud. Engaging in fraudulent claims or any attempt to defraud will be met with strict penalties and may result in legal action.

44.  Bell Tent Sussex  details Bell Tent Sussex of Clementine Avenue, East Sussex, BN25  operates the Website belltentsussex.co.uk. 

You can contact Bell Tent Sussex  by email on mail at belltentsussex. co & uk.